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Greg Hayne

Greg Hayne is owner of Roof Management, Fairfield, Iowa. He developed a training program for service departments that is used to teach companies best practices for improving their customer service.

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Exemplary service

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Since the mid-1990s, a majority of commerce in the U.S. economy has shifted from hard goods to information and services. As a result, customers now expect instant service, such as receiving itemized invoices for purchases at grocery stores. Taking a cue from supermarkets, contractors can provide exemplary service to their clients by implementing methods to quickly provide repair invoices.

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